Service Request

Report a fault or request technical assistance for systems maintained by Fermax Asia Pacific Pte Ltd.

Please provide the information below as accurately as possible. This will help our service team identify the issue and respond more efficiently.

Fields marked * are required.

Property & Contact Information

Condo Name*

Block / Tower*

Enter NA if your condominium does not have a Block or Tower number.

Floor Number*

Unit Number*

Name of Requestor*

I am a: (Optional)

ResidentTenantManaging Agent & Estate ManagementSecurity PersonnelCouncil MemberOther

Contact Number*

Email Address*

Issue Details

System(s) / Equipment Affected*

Select all that apply.

Unit IntercomEntrance / Lobby IntercomEntrance / Side Gate IntercomDoor / Lift / Card AccessSmart HomeOther — Please specify

Location of Equipment*

Description of the Issue(s)*

0/2000

Upload Photo (Optional)

Upload a photo showing the fault, affected equipment or error message to help our service team identify the issue.

Up to 3 photos

When did the problem occur?*

Important

This form is for service requests only and is not monitored as an emergency service. For immediate security or safety matters, please contact your estate's Security or Management Office.

By submitting this form, you consent to Fermax Asia Pacific Pte Ltd collecting and using your information provided to process your enquiry or service request and for our internal team to contact you and follow up.*